Delete your account
1. Who can ask
Anyone with a Nextepay account: the holder of a business account, and the people a business has invited to take payments with the Nextepay Tap to Pay app.
2. How to ask
Write to privacy@nextepay.com from the e-mail address of your account, with "Account deletion" as the subject and the name of the business. We answer within one month.
If you take payments for a business, its account holder can also remove your access at once, from their Nextepay space.
3. What is erased at once
Your access ends: your password, your 4-digit code and your sessions on every phone are erased, and the app no longer signs you in. A business account is closed once every amount due has been settled; its keys and its payment links then stop working.
4. What we keep, and for how long
- The payments you took, with your name and your e-mail address attached: for as long as the payments are kept, the periods required by payment-services regulations and accounting obligations (up to 10 years);
- The contact details of customers entered for a receipt or a payment link: with the payment they relate to, for as long as it is kept;
- For a business account: the identification documents and checks, for the period the law on the prevention of money laundering requires (up to 10 years after the end of the relationship), and the invoices, for the accounting period.
Once these periods end, the data is deleted.
5. Our privacy policies
See our privacy policy and the privacy policy of the Tap to Pay app.